Shipping & returns

Getting it to you

Shipping destinations

We ship to the continental United States and Canada from our Miami, FL warehouse. Hawaii and Alaska are supported where carrier service allows. We do not currently ship internationally outside North America. PO Boxes are supported on standard USPS services.

Rates and transit times

Shipping rates are calculated in real time at checkout via Shippo, using your exact destination address. You'll see the available carrier options and their prices before you pay — no surprises.

Typical transit times after dispatch:

  • Continental US: 3–5 business days (ground)
  • Canada: 7–10 business days (varies by province and customs clearance)
  • Hawaii / Alaska: 5–8 business days where available

Orders are dispatched within 48 hours of roasting. A tracking number is emailed once your order ships.

Customs and duties (Canada)

Canadian orders may be subject to import duties and taxes levied by the Canada Border Services Agency. These are the buyer's responsibility and are not included in our checkout price. Most small coffee shipments clear without additional charges, but we cannot guarantee this.

Returns policy

We do not accept physical returns of opened coffee (food safety regulations). However, if something went wrong on our end, we will make it right:

  • Damaged in transit: Contact us with a photo of the damage within 7 days of delivery. We will send a replacement or issue a full refund.
  • Incorrect item: We sent you the wrong product. Contact us within 7 days — we will send the correct item and arrange collection (or disposal) of the wrong one.
  • Lost in transit: If your tracking shows no movement for 7+ days or the carrier confirms a loss, contact us. We will resend or refund.

All remedies (refund or replacement) are initiated by us — you do not need to ship anything back unless we specifically request it.

Taste issues

We stand behind the quality of our coffee. If you receive a bag that is stale, defective, or significantly different from how it is described, contact us and we will work something out. We don't offer returns purely on personal taste preference.

Contact

For any order issues, email the address on your order confirmation. See also our FAQ for common questions about orders, shipping, and freshness.