FAQ
Questions, answered
Where do you ship?
We ship to the continental United States and Canada. Hawaii and Alaska are supported where carrier service allows. We do not currently ship internationally outside North America.
How long does shipping take?
Most US orders arrive within 3–5 business days of roasting. Canadian orders typically take 7–10 business days depending on customs clearance. Exact transit times and carrier options are shown at checkout.
Is the coffee pre-ground?
We sell whole-bean only. Grinding fresh before brewing preserves aromatics that pre-ground coffee loses within days. If you don't have a grinder, our brew guides recommend affordable options.
How fresh is the coffee?
We roast to order. Your bag ships within 48 hours of roasting and is typically at peak flavor 5–14 days post-roast. We print the roast date on every bag.
How should I store my coffee?
Room temperature, away from light, in an airtight container. The bag's one-way valve does this well — reseal it between uses. Don't refrigerate or freeze whole beans; moisture is the enemy.
What size bag do you sell?
One size: 340g (12oz) whole-bean. This is roughly 22–26 shots of espresso or 18–22 cups of pour-over, depending on your ratio.
Do you offer subscriptions?
Not yet. Subscriptions are on our roadmap. Right now, everything is a one-time purchase — no auto-renewals, no lock-ins.
Can I change or cancel my order?
Orders can only be cancelled or changed before they are fulfilled. Contact us as soon as possible at the email on your order confirmation. Once an order has shipped, we cannot modify it.
Do you accept returns?
We don't accept physical returns of opened coffee (food safety). If your order arrives damaged, incorrect, or lost in transit, we will refund or replace it — see our Shipping & Returns page for the full policy.
How is tax calculated?
Sales tax is calculated in real time at checkout based on your shipping address using Stripe Tax. The exact tax amount is shown before you complete payment.
Is my payment information secure?
Yes. All card data is handled exclusively by Stripe — we never see or store your card number. Payment is via Stripe Elements (card, Apple Pay, Google Pay).